Name: Cove Climbing
The type of personal information we collect
We currently collect and process the following information (When provided on a contact form):
⦁ Name, Email address, phone number.
⦁ Information about the course you are enquiring about or booking. Such as information on your experience and what you would like to be covered course
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
⦁ You completed a contact form or emailed Cove Climbing
We use the information that you have given us in order to make contact with you, create a booking and course.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Liam@coveclimbing.co.uk
(f) We have a legitimate interest.
How we store your personal information
Your information is securely stored. We keep Name, Email address, phone number for 2 years. We will then dispose your information by erasing all information and contact, such as emails.
Information sent to third parties
Anonymised data about your usage of the website is sent to Monster Insights and Google Analytics. Such as site pages visited.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Liam@coveclimbing.co.uk if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at Liam@coveclimbing.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk